A system and method that automatically estimates and chronicles the skills of an individual creating a database of skills that are dynamically updated, and enables the search and viewing of skills along multiple dimensions and at the desired level of detail. The system also provides the playback or reuse of skills such that best practices may be implemented manually or automatically to resolve current problems, and facilitate training and transitioning of resources in order to effectively optimize workforce management. Further, the system automatically reallocates or makes suggestions for the reallocation of resources to meet service level agreement requirements.