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发明申请
US20090199045A1 SOFTWARE FAULT MANAGEMENT APPARATUS, TEST MANAGEMENT APPARATUS, FAULT MANAGEMENT METHOD, TEST MANAGEMENT METHOD, AND RECORDING MEDIUM 审中-公开
软件故障管理设备，测试管理设备，故障管理方法，测试管理方法和记录介质

SOFTWARE FAULT MANAGEMENT APPARATUS, TEST MANAGEMENT APPARATUS, FAULT MANAGEMENT METHOD, TEST MANAGEMENT METHOD, AND RECORDING MEDIUM
摘要：
A fault management system is provided with a fault data entry accepting portion for accepting entry of fault data including indicator data for assessing three fault assessment items in four assessment grades, a fault data holding portion for storing the fault data, a fault data prioritizing portion for prioritizing the fault data in the order of addressing faults, a customer profile data entry accepting portion for accepting entry of customer profile data indicative of degrees of requirement by each customer regarding the three assessment items and the importance of customers to the user, and a customer profile data holding portion for storing the customer profile data. The fault data prioritizing portion prioritizes the fault data based on assessment values regarding the three assessment items.
摘要（中）：

故障管理系统具有故障数据输入接收部分，用于接收输入故障数据，包括用于评估四个评估等级的三个故障评估项目的指标数据，用于存储故障数据的故障数据保持部分，用于存储故障数据的故障数据优先部分 客户简档数据输入接收部分，用于接收表示每个客户对于三个评估项目的要求程度的客户简档数据的输入以及客户对用户的重要性的优先级排序;以及客户 简档数据保存部分，用于存储客户简档数据。 故障数据优先级部分根据关于三个评估项目的评估值对故障数据进行优先排序。

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