In certain embodiments, a method for processing client requests for common services according to one or more canonical forms includes receiving from a computer system associated with a particular client a request to provide a common service and converting at least a portion of the request according to a canonical form. The method further includes accessing configuration data for the particular client specifying one or more processes for providing the common service to the particular client, and executing, based on the configuration data for the particular client, the one or more processes to communicate with a vendor-specific solution for providing the common service. At least a portion of a response from the vendor-specific solution is converted into the canonical form. Based on the configuration data for the particular client and the response from the vendor-specific solution, an output for providing the common service to the particular client is determined. The output is transmitted to the computer system associated with the particular client.