发明申请
- 专利标题: SYSTEM AND METHOD FOR PRESENTING SUPPORT SERVICES
- 专利标题(中): 用于提供支持服务的系统和方法
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申请号: US12054975申请日: 2008-03-25
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公开(公告)号: US20090249416A1公开(公告)日: 2009-10-01
- 发明人: Bernard Ku , Arshad Khan , Niral Sheth
- 申请人: Bernard Ku , Arshad Khan , Niral Sheth
- 申请人地址: US NV RENO
- 专利权人: AT&T KNOWLEDGE VENTURES, L.P.
- 当前专利权人: AT&T KNOWLEDGE VENTURES, L.P.
- 当前专利权人地址: US NV RENO
- 主分类号: H04N7/173
- IPC分类号: H04N7/173
摘要:
A system that incorporates teachings of the present disclosure may include, for example, system having a controller to receive from a set-top box (STB) a request for assistance, identify a subscriber account associated with the STB, identify from the subscriber account a subscription grade, select one of a plurality of subscriber support services according to the subscriber grade, and establish communications between the STB and the selected subscriber support service. Other embodiments are disclosed.
公开/授权文献
- US08726323B2 System and method for presenting support services 公开/授权日:2014-05-13