Invention Application
US20100036670A1 Premises Enabled Mobile Kiosk, Using Customers' Mobile Communication Device
审中-公开
使用客户移动通信设备的移动信息亭
- Patent Title: Premises Enabled Mobile Kiosk, Using Customers' Mobile Communication Device
- Patent Title (中): 使用客户移动通信设备的移动信息亭
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Application No.: US12186905Application Date: 2008-08-06
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Publication No.: US20100036670A1Publication Date: 2010-02-11
- Inventor: Deborah Hill , Sarah H. Kiefhaber , Joylee E. Kohler , Katherine A. Sobus , Rodney A. Thomson
- Applicant: Deborah Hill , Sarah H. Kiefhaber , Joylee E. Kohler , Katherine A. Sobus , Rodney A. Thomson
- Applicant Address: US NJ Basking Ridge
- Assignee: AVAYA, INC.
- Current Assignee: AVAYA, INC.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: G06Q99/00
- IPC: G06Q99/00
Abstract:
A contact center is provided that can service customers on premises via a mobile kiosk. The mobile kiosk may be carried by the customer or by an on-site customer service representative. The mobile kiosk may be enqueued in the contact center contact queue such that enhanced customer service can be provided through interfacing with the enterprise database, vendor databases, as well as assigning an appropriately skilled contact center agent to the customer contact.
Public/Granted literature
- US10375244B2 Premises enabled mobile kiosk, using customers' mobile communication device Public/Granted day:2019-08-06
Information query
