发明申请
- 专利标题: INFERENTIAL BUSINESS PROCESS MONITORING
- 专利标题(中): 不良生意过程监测
-
申请号: US12241989申请日: 2008-09-30
-
公开(公告)号: US20100082379A1公开(公告)日: 2010-04-01
- 发明人: Allen V.C. Chan , Phil S. Coulthard , Hans-Arno Jacobsen , Helena Litani , Vinod Muthusamy , Julie F. Waterhouse
- 申请人: Allen V.C. Chan , Phil S. Coulthard , Hans-Arno Jacobsen , Helena Litani , Vinod Muthusamy , Julie F. Waterhouse
- 申请人地址: US NY Armonk
- 专利权人: International Business Machines Corporation
- 当前专利权人: International Business Machines Corporation
- 当前专利权人地址: US NY Armonk
- 主分类号: G06Q10/00
- IPC分类号: G06Q10/00
摘要:
Methods, systems and computer program products for inferential business process monitoring. Exemplary embodiments include an inferential business process monitoring method, including deriving an optimal set of key performance indicators from a service level agreement specification, determining metrics to compute the key performance indicators from the service level agreement specification, assigning and configuring monitoring agents to retrieve the metrics to obtain the key performance indicators, deploying the monitoring agents and delivering key performance indicator metrics observed by the monitoring agents.