A management unit manages a plurality of multiservice communication devices capable of communicating via a plurality of networks. The management unit includes a device interface for facilitating a bidirectional data communication with the plurality of multiservice communication devices via a wireless control channel, the bidirectional data communication including outbound control data sent to at least one of the plurality of multiservice communication devices and inbound control data received from at least one of the plurality of multiservice communication devices via either a logical or physical control channel. A network interface receives network resource data from the plurality of networks. A management processing unit includes a local agent that gathers environmental data, wherein the management processing unit processes the inbound control data, the environmental data and the network resource data and that generates the outbound control data in response thereto.