发明申请
- 专利标题: WORKLIST INTEGRATION OF LOGICAL AND PHYSICAL TASKS
- 专利标题(中): 逻辑和物理任务的列表整合
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申请号: US12686028申请日: 2010-01-12
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公开(公告)号: US20100114786A1公开(公告)日: 2010-05-06
- 发明人: Roger Aboujaoude , Hossein Eslambolchi , Ming-Chin Lu , John McCanuel , Jamie Montero , Sorabh Saxena
- 申请人: Roger Aboujaoude , Hossein Eslambolchi , Ming-Chin Lu , John McCanuel , Jamie Montero , Sorabh Saxena
- 申请人地址: US NY New York
- 专利权人: AT&T CORP.
- 当前专利权人: AT&T CORP.
- 当前专利权人地址: US NY New York
- 主分类号: G06Q10/00
- IPC分类号: G06Q10/00 ; G06Q50/00
摘要:
In accordance with a method of managing work flow, tasks associated with a telecommunications service order from a plurality of worklists of computing source systems are merged into a merged worklist. Each computing source system maintains a respective worklist that includes a task associated with the service order. The tasks of the service order in the merged worklist are prioritized into a prioritized sequence to be completed on a work-when-ready basis. An error in completion of a task associated with a worklist of a source system is detected and a new task to correct the detected error is generated. Further, the worklist of the source system associated with the detected error is updated with the new task and the new task is integrated into a proper position of the prioritized sequence in the merged worklist in accordance with the work-when-ready basis.
公开/授权文献
- US07853467B2 Worklist integration of logical and physical tasks 公开/授权日:2010-12-14
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