发明申请
US20100151889A1 Automated Text-Based Messaging Interaction Using Natural Language Understanding Technologies
有权
使用自然语言理解技术的自动基于文本的消息传递交互
- 专利标题: Automated Text-Based Messaging Interaction Using Natural Language Understanding Technologies
- 专利标题(中): 使用自然语言理解技术的自动基于文本的消息传递交互
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申请号: US12636163申请日: 2009-12-11
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公开(公告)号: US20100151889A1公开(公告)日: 2010-06-17
- 发明人: Chun-Yang Chen , Russell Gulli , Christopher Passaretti , Chingfa Wu , Stephen Buckley
- 申请人: Chun-Yang Chen , Russell Gulli , Christopher Passaretti , Chingfa Wu , Stephen Buckley
- 申请人地址: CA St. Laurent
- 专利权人: Nortel Networks Limited
- 当前专利权人: Nortel Networks Limited
- 当前专利权人地址: CA St. Laurent
- 主分类号: H04W4/12
- IPC分类号: H04W4/12 ; G06F17/27
摘要:
Automated text-based messaging interaction using natural language understanding technologies enables text-based messages to be received from users and interpreted by a self-service application platform so that the self-service application platform can respond to the text-based messages in an automated manner. The characters and strings of characters contained within the text message are interpreted to extract words, which are then processed using a natural language understanding engine to determine the content of the text-based message. The content is used to generate a response message from static and/or dynamic grammars to automate the process of interacting with a user via text-based messages. Multiple text-based message formats are supported, including text messages transmitted using Short Messaging Service (SMS), instant messaging, chat, and e-mail.