发明申请
- 专利标题： Predictive Engine for Interactive Voice Response System
- 专利标题（中）： 互动语音应答系统的预测引擎
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申请号： US12693236申请日： 2010-01-25
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公开(公告)号： US20100191658A1公开(公告)日： 2010-07-29
- 发明人: Pallipuram V. Kannan , Mohit Jain , Ravi Vijayaraghavan
- 申请人： Pallipuram V. Kannan , Mohit Jain , Ravi Vijayaraghavan
- 主分类号： G06Q10/00
- IPC分类号： G06Q10/00 ; G10L13/00 ; G10L15/26
摘要：
A customer service issue prediction engine uses one or more models of issue probability. A method of multi-phase customer issue prediction includes a modeling phase, an application phase, and a learning phase. A telephonic interactive voice response (IVR) system predicts customer issues.
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