Determining a network transmitter that is more likely to cause handoff failures in a telecommunication service based on historical data records. The historical data records may be standard Call Data Records. A probability that a service provided by a first network transmitter will be handoffed to a second network transmitter is determined. An indication that a target network transmitter is overly busy is determined based on the number of failed services for each network transmitter that may handoff a service the target network transmitter and the probability that a service will be handoffed to the target network transmitter. Based on the indication, measures may be taken to increase quality level of the target network transmitter.