发明申请
- 专利标题： METHOD AND SYSTEM FOR MANAGING SOFTWARE ISSUES
- 专利标题（中）： 管理软件问题的方法和系统
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申请号： US12491435申请日： 2009-06-25
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公开(公告)号： US20100333066A1公开(公告)日： 2010-12-30
- 发明人: Ashley Nathan Feniello , David Abzarian , Todd L. Carpenter , Didier Coussemaeker , Adrien Felon , Joe Futty , Danny Lange , Nicolas Mai , Graham Arthur Wheeler
- 申请人： Ashley Nathan Feniello , David Abzarian , Todd L. Carpenter , Didier Coussemaeker , Adrien Felon , Joe Futty , Danny Lange , Nicolas Mai , Graham Arthur Wheeler
- 申请人地址： US WA Redmond
- 专利权人： Microsoft Corporation
- 当前专利权人： Microsoft Corporation
- 当前专利权人地址： US WA Redmond
- 主分类号： G06F9/44
- IPC分类号： G06F9/44
摘要：
A method of managing software issues includes receiving issue data from a remote host, where the issue data is related to an issue associated with a software application installed on the remote host. The method identifies a potential solution for the issue and sends solution data to the remote host, where the solution data is related to the identified potential solution. Feedback data may be received from the remote host, where the feedback data is indicative of a degree to which the identified potential solution was effective in resolving the issue.
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