A microcapsule which is able to stably retain a benefit agent such as a volatile substance for an extended period, and which is also suitable for encapsulating fragrances and the like. Such capsule encapsulates a mixture comprising a volatile substance, and an additive that has a higher melting point than the volatile substance and is able to undergo mutual dissolution with the volatile substance, wherein the mixture exhibits a melting point range, and a portion of, or all of, that melting point range falls within a range from −20 to 60° C. The present invention also relates to consumer products including cleaning and/or treatment compositions comprising such microcapsules, and processes of making and using same.