发明申请
US20110055699A1 INTELLIGENT SELF-ENABLED SOLUTION DISCOVERY 失效
智能自助解决方案发现

INTELLIGENT SELF-ENABLED SOLUTION DISCOVERY
摘要:
Solutions for solving a problem experienced by a user are retrieved. In response to receiving a query from the user describing the problem, relevant candidate solutions to the problem are sent to the user. In response to receiving a selection of one relevant candidate solution from the relevant candidate solutions, instructions steps within the one relevant candidate solution selected by the user are analyzed. An instruction step similarity is calculated between the instruction steps within the one relevant candidate solution selected and other instructions steps within other solutions stored in a storage device. Then, similar solutions are sent to the user containing similar instruction steps to the instruction steps contained within the one relevant candidate solution selected based on the calculated instruction step similarity.
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