发明申请
- 专利标题: INTELLIGENT SELF-ENABLED SOLUTION DISCOVERY
- 专利标题(中): 智能自助解决方案发现
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申请号: US12549644申请日: 2009-08-28
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公开(公告)号: US20110055699A1公开(公告)日: 2011-03-03
- 发明人: Huajing Li , Gopal Sarma Pingali , Maja Vukovic
- 申请人: Huajing Li , Gopal Sarma Pingali , Maja Vukovic
- 申请人地址: US NY Armonk
- 专利权人: INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人: INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人地址: US NY Armonk
- 主分类号: G06N3/12
- IPC分类号: G06N3/12 ; G06F3/048 ; G06F17/30 ; G06N5/04 ; G06F15/18
摘要:
Solutions for solving a problem experienced by a user are retrieved. In response to receiving a query from the user describing the problem, relevant candidate solutions to the problem are sent to the user. In response to receiving a selection of one relevant candidate solution from the relevant candidate solutions, instructions steps within the one relevant candidate solution selected by the user are analyzed. An instruction step similarity is calculated between the instruction steps within the one relevant candidate solution selected and other instructions steps within other solutions stored in a storage device. Then, similar solutions are sent to the user containing similar instruction steps to the instruction steps contained within the one relevant candidate solution selected based on the calculated instruction step similarity.
公开/授权文献
- US08291319B2 Intelligent self-enabled solution discovery 公开/授权日:2012-10-16