In one embodiment, a method for handling an error message includes interrogating an error message issued by a computing system to determine that the error message includes more than an alarm message, determining a message identifier relating to the error message, comparing the message identifier to entries in a database to determine an entry in the database that includes the message identifier, and outputting a set of documentation referenced by the entry in the database which includes the message identifier. In another embodiment, the database includes a plurality of searchable entries, each entry including: a message identifier, a product identifier, a set of documentation, and a set of actions. The set of documentation includes documents for the computing system to output and the set of actions includes actions for the computing system to perform. Other methods, systems, and computer program products are also described according to various embodiments.