发明申请
- 专利标题: CUSTOMER FOCUSED KEYWORD SEARCH IN AN ENTERPRISE
- 专利标题(中): 客户关注的关键字在企业中搜索
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申请号: US13033820申请日: 2011-02-24
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公开(公告)号: US20120072425A1公开(公告)日: 2012-03-22
- 发明人: Rahim Yaseen , Manish Gupta , Ou-Dan Peng , Christian Thompson , Matthew David Kettle
- 申请人: Rahim Yaseen , Manish Gupta , Ou-Dan Peng , Christian Thompson , Matthew David Kettle
- 申请人地址: US CA Redwood Shores
- 专利权人: Oracle International Corporation
- 当前专利权人: Oracle International Corporation
- 当前专利权人地址: US CA Redwood Shores
- 主分类号: G06F17/30
- IPC分类号: G06F17/30
摘要:
A method, system, and computer readable storage medium are provided for performing a centralized search to locate information having a common context in an enterprise. Such search can be provided by defining a logical object that groups customer profile and related objects such as contacts, leads, opportunities, notes, interactions, and the like for a search in a customer context. A customer identifier can serve as a key to link the related objects. A keyword search of a logical group is also provided that allows for a single unified search across customers and related objects, or to search within a single customer and related objects. One aspect of the logical group keyword search provides for refining the search to show a subset of objects and to use filtering of object attributes. Search results indicate the customer context by highlighting the customer name in the result.