发明申请
US20120253701A1 MONITORING KEY-PRESS DELAY AND DURATION TO DETERMINE NEED FOR ASSISTANCE
有权
监视按键延迟和持续时间以确定需要的帮助
- 专利标题： MONITORING KEY-PRESS DELAY AND DURATION TO DETERMINE NEED FOR ASSISTANCE
- 专利标题（中）： 监视按键延迟和持续时间以确定需要的帮助
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申请号： US13525038申请日： 2012-06-15
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公开(公告)号： US20120253701A1公开(公告)日： 2012-10-04
- 发明人: Paul Michaelis , David Mohler , Michael J. Thomas
- 申请人： Paul Michaelis , David Mohler , Michael J. Thomas
- 申请人地址： US NJ Basking Ridge
- 专利权人： Avaya Inc.
- 当前专利权人： Avaya Inc.
- 当前专利权人地址： US NJ Basking Ridge
- 主分类号： G01L1/04
- IPC分类号： G01L1/04 ; G06F19/00
摘要：
In a user-interactive system, such as an interactive voice response (IVR) system, the duration and/or force of key-presses by the user and/or the speed of response to prompts by the user are used to make inferences about the user, such as whether the user is impaired or is growing frustrated. The user interface is modified based on the inferences.
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