An automated data processing method includes providing a plurality of incident data from a physical installation of a process automation system in a processing facility that collectively spans a period of time and building a stored relational database including database data from the incident data. The method includes automatically generating at least one processed data result from the database data, wherein the automatically generating generates at least one processed data result from the database data. The processed data result is in a displayable form that facilitates identification of a problem in the process automation system by an analyst in a remote support center.