A system for analyzing one or more process of software defect handling using one or more percentile-based statistical metric is provided herein. The system may include: a monitoring unit that is configured to monitor one or more processes of software defect handling, to yield monitored samples. The system further includes a percentile-based generator configured to generate one or more statistical metric that are at least partially based on percentile, further based on the monitored samples and further responsive to user selection; and a statistical calculation unit configured to apply the generated one or more statistical metric to real-time handling time samples obtained from the one or more processes of software defect handling, to yield a percentile-based analysis of the processes of software defect handling. The system may further include and a visual representation unit configured to visually present the percentile-based analysis responsive to preferences specified by the user.