发明申请
- 专利标题: SYSTEM AND METHOD FOR VIRTUAL CALL HOLD
- 专利标题(中): 用于虚拟呼叫保持的系统和方法
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申请号: US13232661申请日: 2011-09-14
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公开(公告)号: US20130063543A1公开(公告)日: 2013-03-14
- 发明人: Jon L. BENTLEY , Anjur S. Krishnakumar , Parameshwaran Krishnan , Navjot Singh , Shalini Yajnik
- 申请人: Jon L. BENTLEY , Anjur S. Krishnakumar , Parameshwaran Krishnan , Navjot Singh , Shalini Yajnik
- 申请人地址: US NJ Basking Ridge
- 专利权人: Avaya Inc.
- 当前专利权人: Avaya Inc.
- 当前专利权人地址: US NJ Basking Ridge
- 主分类号: H04M3/56
- IPC分类号: H04M3/56 ; H04N7/15
摘要:
Disclosed herein are systems, methods, and non-transitory computer-readable storage media for accomplishing a virtual call on hold. A client communication device, such as a telephone, smartphone, or computer, receives a notification of a communication session to which the user is invited, and establishes a relationship with the communication session. Alternatively, a server associated with the communication session can establish the relationship with the client communication device. Then, the communication device can present an indication of the relationship with the communication session for a duration of the communication session, such that the user can join the communication session at will via a communication channel, and such that the communication channel is not occupied by the communication session unless or until the user joins the communication session. The communication session can be a conference call, video conference, a multi-modal chat wherein multiple users communicate via different modalities.
公开/授权文献
- US09503488B2 System and method for virtual call hold 公开/授权日:2016-11-22
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