发明申请
- 专利标题： APPLY TIME FOR TEMPORARY ADMINISTRATIVE CHANGES
- 专利标题（中）： 适用于临时管理变更的时间
-
申请号： US13348408申请日： 2012-01-11
-
公开(公告)号： US20130177149A1公开(公告)日： 2013-07-11
- 发明人: Rodney A. Thomson , Brian J. Reynolds , Jeff Chu , Richard S. Youngkin
- 申请人： Rodney A. Thomson , Brian J. Reynolds , Jeff Chu , Richard S. Youngkin
- 申请人地址： US NJ Basking Ridge
- 专利权人： AVAYA INC.
- 当前专利权人： AVAYA INC.
- 当前专利权人地址： US NJ Basking Ridge
- 主分类号： H04M3/00
- IPC分类号： H04M3/00
摘要：
Methods and systems for supporting manual control of automatic call distribution systems are provided. In particular, an administrator can manipulate parameters associated with call center queues and/or call center agents in order to improve the performance of an in-trouble queue. The changes are reversed after a predetermined period of time has elapsed, and/or after the previously in-trouble queue has returned to a healthy state.
信息查询
