发明申请
US20130329880A1 METHOD AND SYSTEM FOR IMPROVING THE PRODUCTIVITY OF CALLING AGENTS AND CALL YIELD
审中-公开
用于提高呼叫代理和呼叫的生产力的方法和系统
- 专利标题： METHOD AND SYSTEM FOR IMPROVING THE PRODUCTIVITY OF CALLING AGENTS AND CALL YIELD
- 专利标题（中）： 用于提高呼叫代理和呼叫的生产力的方法和系统
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申请号： US13910446申请日： 2013-06-05
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公开(公告)号： US20130329880A1公开(公告)日： 2013-12-12
- 发明人: Warren Bentley , Roger Leblanc , Mark R. Stumpf
- 申请人： Interactive Intelligence, Inc.
- 主分类号： H04M3/523
- IPC分类号： H04M3/523
摘要：
A method and system for increasing call yield and the productivity of agents in an environment such as a contact or call center, for example, is described. Attributes may be used to classify calls and contact information. A system may learn from collected data. Calculations may be performed to aid in forecasting such as probabilities, call yield, and expected call handle time. Such calculations may be used to determine the best time to call a contact to achieve a desired result.
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