The present invention extends to methods, systems, and computer program products for providing a platform that enables a business to quickly and easily resolve complaints with its customers. The platform of the present invention provides a central location for accumulating complaints from customers of a business and presenting the complaints to the business for resolution. The platform also facilitates communication between the business and its customers to expedite the resolution of the complaints. In essence, the platform acts as a centralized intermediary between the customers and the businesses to promote the resolution of complaints in a fair and efficient manner.