Invention Application
- Patent Title: MOBILE MONITORING FOR SUPERVISORS
- Patent Title (中): 监督员的移动监控
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Application No.: US13926879Application Date: 2013-06-25
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Publication No.: US20140376711A1Publication Date: 2014-12-25
- Inventor: Rodney A. Thomson , Brian J. Reynolds
- Applicant: Avaya Inc.
- Main IPC: H04M3/51
- IPC: H04M3/51
Abstract:
A mobile service observing integration system efficiently utilizes multi-functional smart devices providing operating system support for native applications and application programming interface support for third-party applications, allowing seamless mobile communication between a contact center and its agents and supervisors.
Public/Granted literature
- US09100482B2 Mobile monitoring for supervisors Public/Granted day:2015-08-04
Information query
