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Invention Application
US20150092938A1 METHOD, APPARATUS, AND SYSTEM FOR PROVIDING RIPPLE REDUCTION USING NEAR TERM SIMULATION FOR OPTIONAL SEQUENCING 有权
使用近似模拟提供可选序列的减少纹理的方法，装置和系统

  • Patent Title: METHOD, APPARATUS, AND SYSTEM FOR PROVIDING RIPPLE REDUCTION USING NEAR TERM SIMULATION FOR OPTIONAL SEQUENCING
  • Patent Title (中): 使用近似模拟提供可选序列的减少纹理的方法，装置和系统
  • Application No.: US14041834
    Application Date: 2013-09-30
  • Publication No.: US20150092938A1
    Publication Date: 2015-04-02
  • Inventor: Robert C. Steiner , Katherine Anthony Sobus
  • Applicant: Avaya Inc.
  • Applicant Address: US NJ Basking Ridge
  • Assignee: Avaya Inc.
  • Current Assignee: Avaya Inc.
  • Current Assignee Address: US NJ Basking Ridge
  • Main IPC: H04M3/523
  • IPC: H04M3/523
METHOD, APPARATUS, AND SYSTEM FOR PROVIDING RIPPLE REDUCTION USING NEAR TERM SIMULATION FOR OPTIONAL SEQUENCING
Abstract:
A contact center is described along with various methods and mechanisms for administering the same. A ripple reduction mechanism is disclosed that provides an interval and evaluates and matches work items that come in until the interval expires. Once the interval expires, the ripple reduction mechanism in concert with a work assignment engine may finalize matches and optimally assign work items to minimize or eliminate a ripple effect.
Abstract(Chinese):

描述联络中心以及用于施用它的各种方法和机制。 公开了一种纹波降低机制，其提供间隔并评估和匹配进入的工作项，直到间隔期满。 一旦间隔到期，与工作分配引擎一致的纹波降低机制可以完成匹配并且最佳地分配工作项目以最小化或消除纹波效应。

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