A method and system for routing communications includes building a first user profile for a first user based on a history of communications associated with a plurality of communication identifiers associated with a first user to route inbound communications. A first communication identifier of the plurality of communication identifiers is associated with the first user and subsequently, the first communication identifier may be assigned to a second user. A second communication identifier is assigned to the first user such that a received inbound communication is directed towards the first communication identifier. The method routes the inbound communication based on an analysis of the first user profile of the first user.