Invention Application
- Patent Title: CEASE AND DESIST CALL FLAGGING
- Patent Title (中): CEASE和DESIST CALL FLAGGING
-
Application No.: US14482900Application Date: 2014-09-10
-
Publication No.: US20160072938A1Publication Date: 2016-03-10
- Inventor: Andrew Sheldon , David Luke Hallam , Feng Tang , Oleg Gerasimovich , Patrick B. Smith
- Applicant: BANK OF AMERICA CORPORATION
- Main IPC: H04M1/663
- IPC: H04M1/663 ; H04M3/436 ; H04M3/38

Abstract:
Embodiments of the invention relate to systems, methods, and computer program products for providing cease and desist call flagging. The system, method, and computer program product are configured to provide a user interface for reporting cease and desist requests associated with a plurality of customers; receive, via user input into the user interface, a cease and desist request associated with a customer having at least one account maintained by an entity, wherein the cease and desist request specifies at least one rule to be implemented when contacting the customer; and automatically terminate contact to the customer on behalf of the entity based at least partially on the at least one rule specified in the cease and desist request.
Public/Granted literature
- US09781241B2 Cease and desist call flagging Public/Granted day:2017-10-03
Information query