Invention Application
- Patent Title: PATTERN-CONTROLLED AUTOMATED MESSAGING SYSTEM
- Patent Title (中): 图形控制自动发送系统
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Application No.: US14503258Application Date: 2014-09-30
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Publication No.: US20160094491A1Publication Date: 2016-03-31
- Inventor: Sergey Fedorov , Herbert W.A. Ristock
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Main IPC: H04L12/58
- IPC: H04L12/58 ; H04L29/08

Abstract:
A system has a router connected to one or more channels, a server connected to the network having a processor coupled to at least one data repository and software executing on the processor, and one or more templates, each template dedicated to a particular objective and comprising one or more representations of data related to the objective of the template, and required to accomplish the objective. Upon receipt of a transaction from a sender, the router routes the transaction to the server, which determines an objective for the transaction, selects the template dedicated to the determined objective, compares input from the transaction against the one or more representations of data, matches input data to the data representations, determines when and if all data representations are satisfied, and stores in the data repository the matched input data associated with the data representations and with the sender.
Information query