Invention Application
US20160127553A1 SYSTEM AND METHOD FOR MANAGING RESOURCES OF AN ENTERPRISE 审中-公开
管理企业资源的系统和方法

  • Patent Title: SYSTEM AND METHOD FOR MANAGING RESOURCES OF AN ENTERPRISE
  • Patent Title (中): 管理企业资源的系统和方法
  • Application No.: US14530121
    Application Date: 2014-10-31
  • Publication No.: US20160127553A1
    Publication Date: 2016-05-05
  • Inventor: Tony McCormackNeil O'ConnorJohn McGreevy
  • Applicant: Avaya Inc.
  • Main IPC: H04M3/51
  • IPC: H04M3/51
SYSTEM AND METHOD FOR MANAGING RESOURCES OF AN ENTERPRISE
Abstract:
A resource managing computer system for managing at least one resource in an enterprise is disclosed. The resource managing computer system includes a communication interface for establishing at least one web based chat communication session with at least one customer. The system further includes a monitoring module for monitoring one or more parameters associated with the at least one web based chat communication session. The system further includes a computing module for computing at least one confidence score based on the one or more monitored parameters of the at least one web based chat communication session. The system further includes an allocation module for allocating the at least one resource to the at least one web based chat communication session, wherein the allocation is performed based on the at least one computed confidence score.
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