Invention Application
- Patent Title: CALL FLOW AND DISCOURSE ANALYSIS
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Application No.: US14951546Application Date: 2015-11-25
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Publication No.: US20160154782A1Publication Date: 2016-06-02
- Inventor: Roni Romano , Rahm Fehr
- Applicant: Verint Systems Ltd.
- Main IPC: G06F17/27
- IPC: G06F17/27

Abstract:
The disclosed solution uses machine learning-based methods to improve the knowledge extraction process in a specific domain or business environment. By formulizing a specific company's internal knowledge and terminology, the ontology programming accounts for linguistic meaning to surface relevant and important content for analysis. Based on the self-training mechanism developed by the inventors, the ontology programming automatically trains itself to understand the business environment by processing and analyzing a defined corpus of communication data. For example, the disclosed ontology programming adapts to the language used in a specific domain, including linguistic patterns and properties, such as word order, relationships between terms, and syntactical variations. The disclosed system and method further relates to leveraging the ontology to assess a dataset and conduct a funnel analysis to identify patterns, or sequences of events, in the dataset.
Public/Granted literature
- US09542382B2 Call flow and discourse analysis Public/Granted day:2017-01-10
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