In an emergency, a gateway application, which has been installed on a mobile communications device, is actuated to advise a public safety answering point (PSAP) in a public safety (PS) network of the emergency, and to disable restrictions on application downloading to the mobile device. Once the emergency has been confirmed by the PSAP, an emergency application, which has been selected by the PSAP, is downloaded to the mobile device. The downloaded emergency application can be executed by the PSAP and/or by a PS person, to remotely control the mobile device to help remedy the emergency. The downloaded emergency application can be removed from the mobile device upon closing of the emergency.