发明申请
- 专利标题： ELECTRONIC PROVISIONING OF AUTOMATED CUSTOMER SERVICE
- 专利标题（中）： 电子提供自动客户服务
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申请号： US15181365申请日： 2016-06-13
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公开(公告)号： US20160364732A1公开(公告)日： 2016-12-15
- 发明人: Arun Jagatheesan
- 申请人： Arun Jagatheesan
- 主分类号： G06Q30/00
- IPC分类号： G06Q30/00 ; H04L29/06 ; H04L29/08
摘要：
A method includes issuing a customer service request for a mobile electronic device. Customer preferences are obtained for the issued customer service request. A match between the obtained customer preferences and at least one of a business preference and rules is dynamically determined. Signals provided by the mobile electronic device and electronic devices in a venue are dynamically monitored to determine one or more patterns for the mobile electronic device. At least one service communication channel and a service provider are assigned for the customer service request to provide interaction between the service provider and the mobile electronic device based on the match, the one or more patterns and service provider availability.
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