An indication of a call from a first device to a second device is received. The indication includes making the call by a first user using the first device to a second user using the second device. User preferences of the second user receiving the call using the second device is determined. A mode based on the user preferences of the second user is determined. Responsive to determining the mode, a question to transmit to the first device is determined. The question is transmitted to the first device. A response to the question from the first device is received. Responsive to receiving a response to the question from the first device, an action the second device will take is determined based on the received response from the first device.