An information processing apparatus that interconnects a plurality of transmission terminals supporting a plurality of communication platforms is provided. The information processing apparatus includes a state detection unit configured to detect a communication state relating to at least one of a communication between the transmission terminals and a communication between at least one of the transmission terminals and the information processing apparatus; a read unit configured to read from a storage unit communication platform determination information associating the plurality of communication platforms with the communication state; and a determination unit configured to determine that a communication platform of the plurality of communication platforms that is registered in the communication platform determination information in association with the communication state that has been detected by the state detection unit is to be used in the communication between the transmission terminals.