This disclosure relates generally to incident ticket management, and more particularly to system and method for predicting relevant resolution for an incident ticket. In one embodiment, a method is provided for predicting a relevant resolution for an incident ticket. The method comprises receiving the incident ticket, analyzing the incident ticket to determine at least one query Ngram and at least one category, determining a similar past incident ticket based on a comparison of the at least one query Ngram and at least one Ngram derived from each of a plurality of past incident tickets belonging to the at least one category, and predicting the relevant resolution based on one or more resolution mapped to the similar past incident ticket.