• Patent Title: Headset System For Use In A Call Center Environment
  • Application No.: US15821256
    Application Date: 2017-11-22
  • Publication No.: US20180097922A1
    Publication Date: 2018-04-05
  • Inventor: Thomas Pedersen
  • Applicant: GN Netcom A/S
  • Priority: EP12162527 20120330
  • Main IPC: H04M1/60
  • IPC: H04M1/60 H04M1/05 H04M1/725
Headset System For Use In A Call Center Environment
Abstract:
A headset system for use with especially in a call center environment, in which method a wireless connection is established between headset and base unit, and the wireless connection is maintained while indicating from a headset user interface to the base unit that the headset is available for receiving an incoming call. The headset system is connected to a telephone system and has a processor configured to receive mode information and to operate according to the received mode information. The headset has a headset user interface and controls the headset signal processor to operate in accordance with user input. The headset is further configured to provide the end-of-call information to the base unit while maintaining the wireless connection.
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