Invention Application
- Patent Title: Headset System For Use In A Call Center Environment
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Application No.: US15821256Application Date: 2017-11-22
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Publication No.: US20180097922A1Publication Date: 2018-04-05
- Inventor: Thomas Pedersen
- Applicant: GN Netcom A/S
- Priority: EP12162527 20120330
- Main IPC: H04M1/60
- IPC: H04M1/60 ; H04M1/05 ; H04M1/725

Abstract:
A headset system for use with especially in a call center environment, in which method a wireless connection is established between headset and base unit, and the wireless connection is maintained while indicating from a headset user interface to the base unit that the headset is available for receiving an incoming call. The headset system is connected to a telephone system and has a processor configured to receive mode information and to operate according to the received mode information. The headset has a headset user interface and controls the headset signal processor to operate in accordance with user input. The headset is further configured to provide the end-of-call information to the base unit while maintaining the wireless connection.
Public/Granted literature
- US10326870B2 Headset system for use in a call center environment Public/Granted day:2019-06-18
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