An audio video display device executes a voice assistant that recognizes a spoken name associated with a hearing-impaired person and in response reduces the audio volume for the content being decoded, on the assumption that someone is speaking to the hearing-impaired person, and/or pauses the content being decoded, and/or determines the location of the source of the command and steers a microphone array to that location, and/or allows for independent volume/mute controls via an assistive listening device such as a neck loop to control the volume or mute the audio played on hearing aids independently of the volume of the display device.