A vehicle management system includes a vehicle controller mountable in a vehicle, and a commercial facility management system for managing a parking lot and payment in a commercial facility. The commercial facility management system includes a system controller. The system controller performs processing for associating the vehicle with a user of the vehicle when the vehicle enters the parking lot, and cooperates with the vehicle controller of the vehicle associated with the user to control the vehicle to travel from a parking place to a pick-up/drop-off place for the user when the user finishes payment.