An electronic apparatus is provided. The electronic apparatus includes a microphone, a transceiver, a memory configured to store a control command identification tool based on a control command identified by a voice recognition server that performs voice recognition processing on a user voice received from the electronic apparatus, and at least one processor configured to, based on the user voice being received through the microphone, acquire user intention information by performing the voice recognition processing on the received user voice, receive status information of external devices related to the acquired user intention information from a device control server, identify a control command for controlling a device to be controlled among the plurality of external devices by applying the acquired user intention information and the received status information of the external devices to the control command identification tool, and transmit the identified control command to the device control server.