Invention Application
- Patent Title: AUTOMATIC NAVIGATION OF AN INTERACTIVE VOICE RESPONSE (IVR) TREE ON BEHALF OF HUMAN USER(S)
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Application No.: US17690201Application Date: 2022-03-09
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Publication No.: US20220201119A1Publication Date: 2022-06-23
- Inventor: Yuval Baror , Michael Andrew Goodman , Yoav Tzur
- Applicant: GOOGLE LLC
- Applicant Address: US CA Mountain View
- Assignee: GOOGLE LLC
- Current Assignee: GOOGLE LLC
- Current Assignee Address: US CA Mountain View
- Main IPC: H04M3/493
- IPC: H04M3/493 ; G06F16/901 ; H04M3/51

Abstract:
Implementations are directed to utilizing an assistant to automatically navigate an interactive voice response (IVR) tree to arrive at a target state during an assisted telephone call. The assistant can receive input to initiate the assisted telephone call, identify an entity to engage with, on behalf of the user, and during the assisted telephone call, based on the input, and identify an IVR tree stored in association with the entity. In various implementations, navigation of the IVR tree can be modified based on interaction(s) detected at a client device subsequent to initiating the assisted telephone call. In various implementations, the assisted telephone call can be initiated from a search interface, and the target state can be associated with a given search result. In various implementations, the IVR tree can be dynamic in that only a subset of candidate state(s) of the IVR tree may be available as the target state.
Public/Granted literature
- US11843718B2 Automatic navigation of an interactive voice response (IVR) tree on behalf of human user(s) Public/Granted day:2023-12-12
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