发明申请
- 专利标题: DEVICES, SYSTEMS, AND METHODS FOR INTELLIGENT DETERMINATION OF CONVERSATIONAL INTENT
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申请号: US17724410申请日: 2022-04-19
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公开(公告)号: US20220335225A1公开(公告)日: 2022-10-20
- 发明人: Skyler Grammer , Dylan Morgan , Paul Gordon , Chris Vanciu , Kyle Smaagard , Matt Matsui , Boris Chaplin
- 申请人: Calabrio, Inc.
- 申请人地址: US MN Minneapolis
- 专利权人: Calabrio, Inc.
- 当前专利权人: Calabrio, Inc.
- 当前专利权人地址: US MN Minneapolis
- 主分类号: G06F40/35
- IPC分类号: G06F40/35 ; G06F40/205 ; G06F16/332
摘要:
Disclosed herein are devices, systems, and computer-implemented methods for intelligent conversational intent detection. Example methods include acquiring a conversational transcript input that is requested for intent detection, inputting the conversational transcript input into a model configured to decipher a conversational intent segment, and returning to a user the conversational intent segment. The conversational transcript input can include one or more conversational transcript segments. The conversational intent segment can correspond to which of the one or more conversational transcript segments is likely to indicate a conversational intent of the conversational transcript input based on the intent detection.
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