Invention Application
- Patent Title: Intelligent Interactive Voice Recognition System
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Application No.: US17318463Application Date: 2021-05-12
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Publication No.: US20220366901A1Publication Date: 2022-11-17
- Inventor: Nandini Rathaur , Sneha Padiyar , Sandeep Kumar Chauhan
- Applicant: Bank of America Corporation
- Applicant Address: US NC Charlotte
- Assignee: Bank of America Corporation
- Current Assignee: Bank of America Corporation
- Current Assignee Address: US NC Charlotte
- Main IPC: G10L15/197
- IPC: G10L15/197 ; G10L15/06 ; G10L15/22 ; G10L21/0232 ; G10L15/18 ; G10L25/78 ; G10L15/20 ; G06F16/245

Abstract:
Systems for performing intelligent interactive voice recognition functions are provided. In some aspects, natural language data may be received from a plurality of users. The natural language data may be used to train a machine learning model. After training the machine learning model, additional or subsequent natural language input data may be received. The natural language data may include a user query, such as a request to obtain information from the system, to process a transaction, or the like. The natural language data may be processed to remove noise associated with the audio data. The data may then be further processed using the machine learning model to interpret the query of the user and generate an output. The output may be transmitted to the user and feedback data may be received from the user. The user-specific machine learning dataset may then be validated and/or updated based on the feedback data.
Information query