A first data that identifies a first device is used to identify within a data store a one or more capabilities of the first device. When a voice input having one or more keywords that have been pre-associated within the data store to an operational problem associated with at least the first device is received, a system causes a state of at least the first device at a time at which the voice input is received to be identified, causes the one or more keywords, the one or more capabilities of the first device, and the state of at least the first device to be used to identify within the data store a set of instructions for interacting with at least the first device to solve the operational problem, and causes the set of instructions to be presented to a user.