CLICKSTREAM PROCESSING FOR INTELLIGENT ROUTING
摘要:
A processor may obtain historic clickstream data indicating a plurality of interactions with a user interface (UI) by a plurality of users. The processor may select at least one user for real-time monitoring by processing, using a machine learning (ML) model, the historic clickstream data and at least one user feature and predicting, from the processing, that the at least one user will utilize a UI resource. The processor may monitor ongoing clickstream data of the selected at least one user and configure the UI resource according to the ongoing clickstream data.
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