Invention Application
- Patent Title: Emotionally Aware Intelligent Voice Interface
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Application No.: US17870071Application Date: 2022-07-21
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Publication No.: US20230040790A1Publication Date: 2023-02-09
- Inventor: Duane Lee Marzinzik , Eric R. Moore , Gregory D. Carter , Harsh Lalwani , Matthew Mifflin , Padmaja Uppaluri , Ryan Jewell , Richard J. Lovings
- Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Applicant Address: US IL Bloomington
- Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Current Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Current Assignee Address: US IL Bloomington
- Main IPC: H04M3/493
- IPC: H04M3/493 ; G06F40/35 ; G10L25/63

Abstract:
A method for responding to inferred caller states during dialog with an intelligent voice interface configured to lead callers through pathways of an algorithmic dialog may include, during a voice communication with a caller via a caller device, receiving from the caller device caller input data indicative of a voice input of the caller, and determining, by processing the caller input data, an inferred state of the caller. Determining the inferred state of the caller may include analyzing one or more characteristics, other than textual content, of the voice input. The method may also include selecting a pathway through the algorithmic dialog based upon the inferred state of the caller.
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