This application provides a communication method, apparatus, and device. In the method, when a target tenant has a network operation and maintenance management requirement for accessing first information by using a first service, an NMS of the target tenant can successfully access the first information regardless of whether the target tenant has permission to invoke the first service. In addition, the first information is transmitted between an EMS and the tenant NMS of the target tenant without passing through an operator NMS. Therefore, security of the first information can be ensured.