Traditional ways of seeking and receiving healthcare services are time-consuming and cumbersome. A digital healthcare service platform built on artificial intelligence (AI) technologies may improve the experience and efficiency associated with these services. The digital healthcare platform may use AI models trained for image classification and/or natural language processing to generate preliminary diagnoses for a care seeker based on images or descriptions provided by the care seeker. The digital healthcare platform may also use AI models to match service providers with the care seeker, and/or manage the logistical aspects of a service (e.g., coordinating activities, scheduling appointments, etc.) for the care seeker.