An information processing apparatus includes a processor configured to: execute first sending processing if a response to a request sent to an external service via a converter is not successfully received, the first sending processing being processing for sending the request to the external service without using the converter; execute second sending processing for sending at least part of data included in a response to the converter, the response being returned from the external service as a response to the request sent in the first sending processing; and receive a conversion result of the at least part of the data from the converter and execute predetermined processing by using the conversion result.