发明公开
- 专利标题: SYSTEM AND METHOD FOR INCORPORATING RISK RELATED TOPICS INTO CHATBOT FUNCTIONALITY
-
申请号: US18199480申请日: 2023-05-19
-
公开(公告)号: US20240111961A1公开(公告)日: 2024-04-04
- 发明人: Jennifer KWOK , Casey HAN , Daniel E. MILLER , Dan LIN , Esther Uhri CHO , Alexander MIRELES , Phoebe ATKINS
- 申请人: Capital One Services, LLC
- 申请人地址: US VA McLean
- 专利权人: Capital One Services, LLC
- 当前专利权人: Capital One Services, LLC
- 当前专利权人地址: US VA McLean
- 主分类号: G06F40/35
- IPC分类号: G06F40/35 ; G06F3/0481 ; G06F3/04842 ; G06Q10/0635
摘要:
A system and method employs a chatbot into which a user can input an inquiry/question regarding a risk related topic is disclosed. The user can obtain an answer to the inquiry. The system and method can receive, via a chatbot interface, an inquiry. An intent of the inquiry can be determined using a natural language processing (NLP) model. The inquiry can be matched, using a classifier, to a related data set based on the determined intent. An output can be generated based on the related data set in response to the inquiry. The output can be transmitted for display on the chatbot interface.
信息查询