Invention Publication
- Patent Title: AUTOMATIC OUT OF SCOPE TRANSITION FOR CHATBOT
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Application No.: US18424178Application Date: 2024-01-26
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Publication No.: US20240169155A1Publication Date: 2024-05-23
- Inventor: Vishal Vishnoi , Xin Xu , Elias Luqman Jalaluddin , Srinivasa Phani Kumar Gadde , Crystal C. Pan , Mark Edward Johnson , Thanh Long Duong , Balakota Srinivas Vinnakota , Manish Parekh
- Applicant: Oracle International Corporation
- Applicant Address: US CA Redwood Shores
- Assignee: Oracle International Corporation
- Current Assignee: Oracle International Corporation
- Current Assignee Address: US CA Redwood Shores
- Main IPC: G06F40/295
- IPC: G06F40/295 ; G06F40/211 ; G06F40/35 ; G06F40/56 ; G06N5/043

Abstract:
Techniques for automatically switching between chatbot skills in the same domain. In one particular aspect, a method is provided that includes receiving an utterance from a user within a chatbot session, where a current skill context is a first skill and a current group context is a first group, inputting the utterance into a candidate skills model for the first group, obtaining, using the candidate skills model, a ranking of skills within the first group, determining, based on the ranking of skills, a second skill is a highest ranked skill, changing the current skill context of the chatbot session to the second skill, inputting the utterance into a candidate flows model for the second skill, obtaining, using the candidate flows model, a ranking of intents within the second skill that match the utterance, and determining, based on the ranking of intents, an intent that is a highest ranked intent.
Public/Granted literature
- US12223276B2 Automatic out of scope transition for chatbot Public/Granted day:2025-02-11
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